Refund Policy

To the fullest extent permitted by law, all purchases are non-refundable, non-cancellable, and non-transferable once confirmed. This includes subscriptions, featured placement, and any other digital or promotional service.

Choosing not to use purchased credits or services, failing to receive an order, or closing an account does not create a right to a refund.

Credits have no cash value and cannot be redeemed or exchanged for money. Credits spent to unlock a contact are restored only when MantaBid approves an invalid-contact report for a bounce, wrong number, or a buyer who did not ask to be contacted. They are not restored where:

• the buyer does not respond, shortlist, negotiate, or place an order;
• an RFQ expires, is closed, withdrawn, changed, or removed;
• a quotation is unsuccessful or a transaction does not proceed; or
• the user made an error when submitting a quotation.

Unused plan credits expire at the end of the paid term. Earned, purchased, refunded, and legacy credits do not expire. A report of “no reply” never earns a credit refund.

Mantapro, Mantagrowth, and Mantagold are fixed terms of 3, 6, and 12 months. A term ends on its end date and does not automatically renew. No cash refund is provided for an unused portion of a term. An upgrade can credit unused paid value against the new term. Managed onboarding is a separate one-time service.

No refund, extension, or restoration of credits is due where MantaBid restricts or terminates an account for suspected fraud, scamming, unlawful conduct, misuse, or breach of applicable terms.

If you believe a payment failed, was duplicated, or was charged incorrectly, contact support promptly with the account email, transaction date, amount, and payment reference. MantaBid will investigate but does not guarantee a refund. Any refund required by applicable law will be handled in accordance with that law.